Sample Draft - Consumer Complaint

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, <NAME OF THE DISTRICT> Consumer Dispute Case No. ........./200 <Year of filing>    In the mater of :

Mr. X  <Address of Mr. X>                      ...... Complainant                                            Vs.  1. Proprietor,     M/s Y & Co.     <Address of Y & Co.> 2. Managing Director,     M/s Z Ltd.,    <Address of Z>                          ..... Opposite Parties  Complaint Us. 12 of Consumer Protection Act 1986 Most Respectfully Showeth :

This complaint petition is being filed on behalf of Mr. X, <Address of X>, referred hereafter as Complainant,  and is as follows :  1.0   That this complaint Petition is being filed under Sec.  2 (1)(b)(i) of the Consumer Protection Act.  2.1  That the opposite party No. 1 is engaged in the business of selling Consumer durables like refrigerator, TV, Mixer Grinder, etc. to the public for a consideration, apart from other activities. (Description about the O.P.) 2.2  That the Opposite Party No. 2 is the manufacturer of 'A' LCD TV and other electrical household gadgets and that the LCD of O.P. No. 2 are sold in retail by O.P. No. 1. (Description about the O.P)

(Narration of the incident)

1.  That on 2nd August 2014 (date of purchase), the complainant purchased one 'A' LCD, Sl. No....... (Details about the equipment purchased) manufactured by O.P. No. 2 from the show room of O.P. No. 1, vide Cash memo No...(Cash memo /Cash receipt No.), a photocopy of the said document is furnished at Annexure - A.  2.  That the LCD abruptly stopped functioning (Nature of problem encountered) on 8th August 2014 (When) and the matter was immediately reported to O.P. No. 1. As per his advice the defective LCD was handed over in their Service Centre, on 10th August 2014.  A photocopy of the Service Centre receipt is furnished at Annexure - B.  3   That the LCD was returned back after rectification on 25th August 2014.  4. That the LCD was put to use on the same day. After running hardly for 1 hour, the LCD once again totally failed/started blinking.  5.   That the Complainant immediately reported the matter to O.P. No. 1 and also complained to O.P. No. 2.  Copy of the Intimation Letter is furnished at Annexure - C. (Furnish important relevant documents.)  6   That the O.P. No. 1 did not bother to honour the directive of O.P. No. 2 and till date the Complainant is suffering due to non-availability of the parts of the LCD. 7. That the cause of action arise in Delhi and in the favor of the complainant when he purchased the LCD ( Date Of Purchase), it further arose when the Complainant made a complaint to the Opposite Party and it is continued till date as the Opposite Parties have failed to replace the defective part/LCD. 8.That this Hon'ble Forum has jurisdition to entertain this complaint as the value of the goods are well within the pecuniary jurisdiction.   8.  That the O.P.s had supplied defective good and they have to make good the losses suffered by the complainant.

PRAYER

In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Parties to :  (a) refund the cost of the LCD, Rs. <Cost> along with 18 % interest ;  (b) pay a sum of Rs. 10,000/- towards the physical strain and mental agony suffered by the complainant and his family members (compensation) ; and  (c) pay a sum of Rs. 1,000/- towards cost of this petition (Cost) ;           for which act of kindness, the complainant shall, as is duty bound, ever pray.                                                                                    Signature                                                                                     (X) (Name)                                                                                   Complainant